Effective Date: [08/01/2026]
At Blue Botanicals, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order for any reason, we are here to help.
Returns
You have 30 days from the date of delivery to initiate a return for a refund. To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
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Opened or used products (for health and safety reasons)
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Products that have been damaged by the customer
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Gift cards
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Any shipping charges paid when you bought the product will not be refunded, the customer is responsible for paying all return shipping costs.
How to Initiate a Return
To initiate a return, please follow these steps:
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Contact our customer support team at stephanie@bluebotanicals.net with your order number and the reason for your return.
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We will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address. Returns without an RMA number may not be processed.
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Carefully package the item(s) and include the RMA number on the outside of the package.
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Ship the package to the address provided. You are responsible for the cost of return shipping.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item without tracking.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Please note that your bank or credit card company may have additional processing time. The original shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at info@bluebotanicals.net with your order number and a photo of the item. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions about our Refund Policy, please contact us:
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By email: stephanie@bluebotanicals.net
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By visiting our contact page: https://bluebotanicals.net/contact-us/